General Information
Special Orders
Special Orders often take 2-4 weeks to fulfill, but can occasionally take 4-8 weeks, so please be prepared to wait after placing your Special Order. Photographs are not available for Special Order items and any photos provided are used as an example and are likely not to be of the exact fish that you receive.
If you order In-Stock Livestock with your Special Order Livestock, your In-Stock Livestock will be held until your Special Order Livestock is ready to ship.
Special Orders are subject to cancellation at any time. Due to the nature of special ordering livestock, we can not always guarantee that all of the fish that you order will arrive to us. Sometimes due to factors such as shipping delays, availability changes, or fish arriving to us DOA, we will have to either do a partial or full order cancellation. In the unusual case that we are unable to fulfill your order within 8 weeks of being placed, you can choose to receive a full refund with zero cancellation fees, or we will issue an automatic full refund with zero cancellation fees if we determine that we can not fulfill the order at all.
7-Day and 30-Day Livestock Protection
We are very confident in the health of our livestock and believe that they will continue to thrive in your care, however things don't always work out the way they should. We are offering protection on your new livestock purchase up to $1,000 with our Livestock Protection Programs. If you lose your new fish in the first 7 or 30 days after arrival, simply submit a claim and we will refund the full purchase price of your fish, even if it's your fault! We won't ask any questions about your set up, experience level, water parameters, etc. All we ask for is photographic proof that the fish is no longer alive. Please keep in mind that in some cases we may ask for additional evidence to verify a claim, which may include a photo of the fish cut in half. You must keep the remains in your possession until the claim is resolved. Protection will not apply if lost due to something such as being consumed by tank-mates. Void if the fish has been visibly damaged. Protection fee and shipping are non-refundable.
Order Cancellation
If you need to make changes to your order, please contact us and we will be happy to assist with any modifications. If an order needs to be canceled after being placed and prior to shipping, we can either issue a store credit for the full amount, or can issue a refund. If a refund is preferred, there will be a 15% restocking fee that will deducted from the refund amount to help offset non-refundable service charges that we still incur from processing the transaction as well as missed opportunity costs and the liability associated with holding onto livestock that might have otherwise been sold to someone else.
Product Photography
We do our best to keep our photos accurate and up to date, but be aware that livestock photos may not always be of the exact fish available unless listed as WYSIWYG.
Special Requests
Can't find what you're looking for? Head over to our Special Requests page and leave a comment with what you're looking for and we will do our best to find it.
Limitation of Species
We are located in Texas, meaning that we unfortunately can not keep or sell many of the species that we would like to. This includes fish such as Piranha, Arapaima, Electric Eels, and Payara just to name a few. For a full list of restricted species in Texas, head to Texas Parks & Wildlife's list of Invasive, Prohibited and Exotic Species.
