We are very confident in the health of our livestock and believe that they will continue to thrive in your care, however things don't always work out the way they should. We are offering protection on your new livestock purchase up to $1,000 with our Livestock Protection Program. If your fish dies within 7 or 30 days, you can file a claim for store credit equal to the fish's purchase price plus a 5% bonus, or a refund of the fish's purchase price. We won't ask any questions about your set up, experience level, water parameters, etc. All we ask for is photographic proof that the fish is not alive. You must keep the remains until the claim is resolved, meaning the protection will not apply if lost to something like being consumed by tank-mates. Void if the fish has been visibly damaged by other fish. Protection fee is non-refundable.
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We give a store credit for every honest review: $5, or $10 if you include a photo or short video. You get the credit whether your review is positive, negative or anywhere in between, and we never edit or remove reviews based on what they say.
Reviewers receive store credit for honest reviews, regardless of rating.
By adding a photo or video to your review, you allow Lone Star Rare Exotic Fish Co. to share it, with your first name and last initial, on our website and our social media pages. We may crop or trim it but won't change what it shows. We won't use it in paid ads without asking you first. Want it taken down? Text (936) 628-5577 or email us and we'll remove it from future posts.
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