PLEASE READ THOROUGHLY BEFORE PLACING YOUR ORDER
Livestock Shipping Rates
Continental US: Flat Rate $49.99
Texas: Flat Rate $19.99
Alaska: Flat Rate $99.99
Hawaii: We do not ship to Hawaii
Please note that shipping rates are subject to change. We are located in the United States and will only ship to the Continental US. We ship using primarily UPS Next Day Air Overnight, which ships directly to your doorstep. Some shipments may be shipped using USPS Priority Express Overnight. Packages are typically delivered between 10:00 am -12:00 pm, but can sometimes be later.
The regular shipping cost includes a box with an insulated box liner and a heat pack during winter months. This does not include a thick-wall styrofoam box. If your order is shipping in below 50°F temperatures or above 90°F, make sure to add Cold Weather Shipping or Hot Weather Shipping to your order prior to checkout, as our regular packaging will not withstand these temperatures. More info below.
The day the shipping label is created, you'll receive an email with tracking information.
Orders typically ship within 3-10 business days. We ship Monday, Tuesday and Wednesday, which means packages are delivered Tuesday, Wednesday and Thursday. Please specify what day works best for you to receive on the Cart page prior to check out. If no date is selected prior to check out, your order will be shipped the next available day at our convenience. Please keep in mind that most fish require at least 2 days to clear out their digestive systems before shipping, which may delay shipping them out until the following week depending on when the order was placed.
Airport to Airport Delivery
This option is only available for large fish or very large orders.
Airport to airport is typically the fastest, safest, and most economical shipping option for large fish or large orders. The fish are sent to your nearest Southwest Cargo facility at your local airport where you'll be able to pick them up. We will not charge you for shipping if you choose this option. You will pay the airline directly upon pick up, unless Free Shipping applies to your order.
After placing your order, text us at 936-239-1292 with your Order Number and your Airport Code (ex. LAX, ATL, DFW, JFK, MIA) and we will find the best flight for both you and the fish, as well as walk you through the process if you are unfamiliar with it.
Local Pick Up
We are located in Livingston Texas (approximately 50 miles North of Houston), but we do not have a public location to visit. However, if you are in the Southeast Texas area and would like to pick up your fish in person, we do offer local meet-up's. Simply select "Local Pick Up" at checkout and include a valid phone number on your order and we will reach out to you to arrange a time to meet up.
We take great pride in our packaging and losses are a very rare occurrence, even when shipments are unexpectedly delayed. Due to the nature of our business, losses do happen from time to time. We guarantee Live Arrival on every shipment with our Live Arrival Guarantee, however this only covers the cost of the lost livestock via a store credit and does not cover packages that are lost or stolen. Our Shipping Protection is just a few bucks on most orders and will cover you in case of lost/stolen packages, and will cover your shipping expenses if the order is a total loss. This means that if your order is a total loss, instead of receiving a store credit for the fish minus shipping costs, you will receive a full cash refund back to the original payment source including the shipping costs.
Cold Weather Shipping
If you expect to receive nighttime low temperatures in your area of less than 50°F, please select this option prior to checkout. While our normal packaging includes heat packs, it is not designed to withstand temperatures below 50°F. We DO NOT check the weather in your area prior to shipping, this is your responsibility. When this option is selected we will use a thick-wall styrofoam shipping box to ensure your new fish arrive to you safely. This up-charge is added to your shipping costs and will be treated the same as your regular shipping costs. If nighttime temperatures in your area are less than 50°F and this option is not selected, our Live Arrival Guarantee will be voided. If temperatures are below 30°F in your area, please consider waiting for warmer weather before you place your order.
Hot Weather Shipping
If you expect to daytime high temperatures in your area of greater than 90°F, please select this option prior to checkout. We DO NOT check the weather in your area prior to shipping, this is your responsibility. When this option is selected we will include cooling packs to your order to ensure your new fish arrive to you safely. This up-charge is added to your shipping costs and will be treated the same as your regular shipping costs. If daytime temperatures in your area are greater than 90°F and this option is not selected, our Live Arrival Guarantee will be voided. If temperatures are above 110°F in your area, please consider waiting for cooler weather before you place your order.
Pre-orders often take 2-4 weeks to fulfill, but can occasionally take 4-8 weeks, so please be prepared to wait after placing your pre-order.
If you order In-Stock Livestock with your Pre-Order Livestock, your In-Stock Livestock will be held until your Pre-Order Livestock is ready to ship.
Pre-orders are subject to cancellation at any time. Due to the nature of pre-ordering livestock, we can not always guarantee that all of the fish that you order will arrive to us. Sometimes due to factors such as shipping delays, availability changes, or fish arriving to us DOA, we will have to either do a partial or full order cancellation. In the unusual case that we are unable to fulfill your order within 8 weeks of being placed, you can choose to receive a full refund with zero cancellation fees, or we will issue an automatic full refund
with zero cancellation fees if we determine that we can not fulfill the order at all.
7-Day and 30-Day Livestock Protection
We are very confident in the health of our livestock and believe that they will continue to thrive in your care, however things don't always work out the way they should. We are offering protection on your new livestock purchase up to $1,000 with our Livestock Protection Programs. If you lose your new fish in the first 7 or 30 days after arrival, simply submit a claim
and we will refund the full purchase price of your fish, even if it's your fault! We won't ask any questions about your set up, experience level, water parameters, etc. All we ask for is photographic proof that the fish is no longer alive. Please keep in mind that in some cases we may ask for additional evidence to verify a claim, which may include a photo of the fish cut in half. You must keep the remains in your possession until the claim is resolved. Protection will not apply if lost due to something such as being consumed by tank-mates. Void if the fish has been visibly damaged. Protection fee and shipping are non-refundable.
If you need to make changes to your order, please contact us and we will be happy to assist with any modifications. If an order needs to be canceled after being placed and prior to shipping, we can either issue a store credit for the full amount, or can issue a refund. If a refund is preferred, there will be a 10% fee that will deducted from the refund amount as a service fee and to cover our transactions fees both ways.
We do our best to keep our photos accurate and up to date, but be aware that livestock photos may not always be of the exact fish available unless listed as WYSIWYG.
Can't find what you're looking for? Head over to our Special Requests
page and leave a comment with what you're looking for and we will do our best to find it.
Limitation of Species
We are located in Texas, meaning that while we may be better than all of y'all in the rest of the country, we unfortunately can not keep or sell many of the species that we would like to. This includes fish such as Freshwater Stingrays, Piranha, Arapaima, Electric Eels, and Payara just to name a few. For a full list of restricted species in Texas, head to Texas Parks & Wildlife's list of Invasive, Prohibited and Exotic Species.